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FraudSMART Alert: An Post Delivery Text Message Scam

FraudSMART is warning consumers to beware of a smishing scam involving customers being contacted via a text message which references an undelivered package and asks for payment on behalf of An Post.

With COVID-19 leading to an increase in online shopping and home delivery usage, scammers are attempting to take advantage of possible consumer confusion.

Key details:

Customers are contacted by a text message which mentions outstanding shipping costs and has a link to “Track your package”.

The message links to fraudulent An Post branded phishing site where customers are asked to provide personal information and card details.

An Post will never ask customers to pay advance or additional delivery fees and will never look for bank account details.

FraudSMART Advice

  • Stop and think! Are you expecting a package?
  • Do not respond to unsolicited text / SMS messages before independently validating that it is who it says it is from. You can do this by:
    • Looking up the phone number on the back of your bank card and contact them directly to validate
    • Do not use a phone number given to you in the text (this could be a fake number).
  • Do not clink on a link or attachment from unsolicited emails or text messages.
  • Never give away personal information, bank account details or security details such as your PIN or online password to anyone.
  • If you think you have responded to a Smishing text message, contact your bank immediately.


Sample images of the fraudulent landing page and payment request.